Customer Care Assistant with German

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of our client. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results in the car-renting industry. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.


Requirements:

- Able to learn quickly in a technical environment
- Excellent customer service, sales, interpersonal, and communication skills
- Excellent verbal and written communication including grammar and voice quality
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence.
- Advanced level of German (as close as possible to a native speaker); English language can be a plus

What are you going to do?

- Handling incoming calls from customers, in order for them to receive all information related to the service they need
- Provide exceptional customer service and collect required information from the customer on every call per established criteria
- Use experience to identify customer needs and handle accordingly
- Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
- Handle multiple tasks (ie., talking with customers while accessing information in a computer)
- Consistently meet established performance and quality standards

Apply now!
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
You can apply online here or send your application directly to Loredana.Lasco@xerox.com with the title "Customer Care Assistant with German ". For further information please call 0749 063 602.


Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 3 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau. Learn more at www.xerox.com.